Hyderabad tanker booking operations hit due to government IT infrastructure upgrade | Hyderabad News


HYDERABAD: With the server upgrades initiated by the Telangana government, hundreds of consumers who booked water tankers through the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWS & SB) portal and mobile app have suffered delays.
On normal days, the water board received 600 to 900 booking requests for tankers, but on Saturday it dropped to less than 600, HMWS & SB sources told STOI. There are currently 75 gas stations operating and nearly 800 tankers serving people across the state, the sources added.
HMWS & SB customers can book a tanker either via the water authority’s portal (www.hyderabadwater.gov.in), the mobile app or via the number 155313, which operates a Metro Customer Care (MCC) call center. On Saturday, with the exception of MCC, the remaining two systems were down as the servers shut down, the sources said.
Shortly after MCC was flooded with complaints that customers were unable to book tankers and excessive delays in tanker delivery, Water Authority officials stepped in and attempted to resolve all bookings made through MCC by forwarding e-POS Devices to the affected petrol stations “We are monitoring the situation and making sure that every tanker is delivered to the consumer’s doorstep,” said an official from the water authority. The HMWS & SB servers would be closed until 9:00 p.m. on Sunday.

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